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You can also call us at +91 44 2432 7212 – 14 regarding your queries

Nalli Return & Exchange Policy

Following are the details of the Nalli return policy that is applicable for all items sold on

  • In case you have received a defective or a damaged product, you will be eligible for a free replacement/ refund or exchange.
  • To return an unused defective/ damaged product, an intimation of the same must be made to Nalli via e-mail to or by call to +91 80 4612 6201 ( Mon - Fri 9:30 am to 6:30 pm IST) within 7 days from the receipt of the product, and the product must be returned to Nalli within 15 days from the product receipt date.
  • If you are sending us an email, it should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that Nalli shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails.
  • The products returned should be in original condition,unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered. The product shall be considered for exchange/ refund only if the customer meets all the above mentioned criteria.
  • Damaged/ defective items must be returned in the original condition(as you received it), along with the box in which the item was delivered.
  • In case the product tag is removed/ damaged, return policy will not be applicable for the same.
  • Never send back an item without consulting with us.

The table below provides return time frames within which the product must be returned for a refund or replacement,as applicable:

In case of any queries related to returns, we advise you to call us at +91 80 4612 6201 ( Mon - Fri 9:30 am to 6:30 pm IST) or email your query to

Please have your Order Number/Registered Email id, Product Name and your Pick-Up Address information ready before you call.