Frequently Asked Questions

Please find our shipping policy here

Pending / Pending Payment - Payment was unsuccessful

Processing - Payment Successful, yet to be shipped

Shipment on Transit - Order has been shipped from our warehouse

Cancelled - Order has been cancelled due to non payment

Closed - Successful order cancelled based on customer request and refund has been initiated

We will keep updating you regarding your Order status through email from eshop@nalli.com, wherein you will receive email notifications for

a) Successful placement of order.

b) Tracking details once the order is dispatched.

c) Order Canceled.

In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 6.30 pm IST. Or you can email your query to eshop@nalli.com

We offer worldwide shipping for our customers.

The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.

Custom/Import duty is levied by the Govt of the destination country. These charges are ungovernable as they differ from country to country according to local rules and regulations. Nalli does not have any control on custom duty.

We use FedEx, Blue Dart for our domestic order shipments. If both the couriers do not serve the shipping address, we use Speed Post for our domestic order shipments. We use FedEx for our international shipments.

Yes. All prices are inclusive of taxes. For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay.

The estimated time of delivery is within 3-5 business days for domestic orders and 10-12 working days for international orders. All orders get shipped within 1-2 business days from our warehouse.

For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner.

Please find our Return and Exchange Policy here

You can drop an email at eshop @nalli.com requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.

In case of online purchases, all the returns should be sent to Nalli Corporate Office, Bangalore, India. However, exchange of product can be done only at our stores in India.

We allow return only in case of defective/damaged product. We do not commit any return/ refund/ exchange in cases of weaving artifacts such as weft direction faults, loose weft, warp streaks, tight or slack pick, tails out, etc. Also, please note that no returns shall be allowed if the customer is dissatisfied with the color, size, shape, quality of the product, only exchange is allowed in such cases. Make sure that the products returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered and return product should be packed properly to avoid further damage. In case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

Exchange is allowed only in cases where customer is dissatisfied with the color, size, shape, quality of the product and exchange is done within 7 days from receipt of product for another product of similar or higher value. Kindly ensure that the product returned should be in original condition, unwashed, unused, should have original tags/labels in place and folds intact and returned along with the box in which the product was delivered along with the invoice. No exchange is allowed for items which,when we receive, do not have proper folding, missing tags and damaged or not in saleable condition.

We accept returns only in case of any damage/defects in the saree. Hence sarees without any defect or damage cannot be accepted. Customer can visit a nearest Nalli Store in order to exchange the sarees. If in case the saree has a defect, an intimation of the same must be made via email at eshop@nalli.com or by call to +91 80689 20338 within 3 days from receipt of the product. Such email, should contain comprehensive details of the defects/complaints of the order/package delivered to you along with the photographs showing defect.Please do not send back any item without consulting with us. The product must be returned to us within 7 days from the product receipt date although the product might reach us anytime.

Nalli shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails and whether the same was shipped within 7 days from date of delivery. Once satisfied, we will initiate the refund.

Once the refund is initiated, it will take 7-10 working days for the refund to be processed. Refund, if any, shall be made at the same issuing bank through which the Product was purchased, using the same payment mode.

We will arrange for returns if in case the delivered item has a damage or defect. Please note that product should be return through our courier partner FedEx Corporation only. If customer is using any other service provider, they are not entitled to any refund.

Nalli shall examine the complaint raised regarding the return request with concerned department. In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.

Nalli shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails. If not satisfied with the return request raised, the request will be declined. Also, in case items do not have proper folding, tags are damaged or missing or item is damaged, return and exchange policy will not be applicable for the same and no refund will be initiated in such cases and product will be reshipped.

For all cases of returns the customer will bear the shipping charges along with custom duties while returning the product and the same will be deducted from refund amount.