Delivery and shipping policy

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Domestic shipping charges

Order Value Shipping charges Oversized packing charges
Upto INR 1499 INR 250 Free
INR 1500 Onwards** Free Free

International shipping charges

For orders below INR 20k

Basket size Shipping charges Oversized packing charges
Upto 3 products* INR 1,500 for first 3 products Free
4th product onwards INR 1,500 for first 3 products INR 750 per product

For orders above INR 20k

Basket size Shipping charges Oversized packing charges
Upto 3 products* Free Free
4 to 6 products Free INR 1,500
7 to 9 products Free INR 3,000
10 to 12 products Free INR 4,500
And so on...
*Dress material measuring upto 5 meters is considered as a single product.

Shipping policy

  • Shipping charges shall be mentioned at the time of checkout. We do free shipping world-wide as given in the above table. The shipping charges wherever applicable is based on basket size.
  • In cases where the basket size becomes voluminous, we charge a nominal fee as oversized packaging charges, in order to accommodate and safely deliver all the items ordered.
  • Customers are requested to provide accurate, complete and valid address and pin code at the time of creating an account in order to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery of the Products, which was caused due to reasons beyond our control.
  • Customers are provided an option to specify different addresses for billing and shipping while placing an order. We consider the addresses exactly as specified customers to process the orders.
  • Option to change the shipping address may not be possible once the order is shipped.
  • Once the order is placed, the customers can track the order status on our website, and in case of any queries relating to the order, our customer care service is available on all the days between 7.30 AM to 1.00 AM IST.
  • Or the customers can email their query to eshop@nalli.com. After the product is dispatched by us, the customers will receive the tracking code, with which one can track the status of the purchased product.
  • Such duties and taxes are to be paid at the time of Delivery to our courier partner. These duties and taxes are payable over and above the final order value. These charges are ungovernable as they differ from country to country according to local rules and regulations.
  • All prices are inclusive of GST.
  • We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.

Estimate delivery date

Delivery area Estimated time for dispatch Estimated time for delivery
In India 1-2 business days 3-5 business days from the date of shipment
Outside India 1-2 business days 10-12 business days fromthe date of shipment

In case of any queries related to shipping and delivery, we request you to call us at +91 72591 66916/ what's app at +91 76193 57003 (Mon —Sun 7.30 AM to 12 AM 1ST) or email your query to eshop@nalli.com.

Cancellation, refund and return policy

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All the products sold and delivered to the customer shall be subjected to the below terms and conditions of the policy.

Cancellation

  • If a customer cancels an order before the order has been shipped, Nalli may accept the order cancellation and refund the amount to the buyer within a reasonable period. In such cases, the order amount will be refunded but with any transaction fee charged by the Bank deducted. Please note that Nalli may not be able to cancel orders that are already shipped or in transit.

Return/Refund or exchange eligibility

  • Orders are only eligible for return/exchange if:
    • The product is clearly defective/damaged
    • Received wrong product
    • The product received does not match the images in terms of colour/design/fabric/quality, as seen on the website.
  • Reach out to Nalli Customer Care at eshop@nalli.com within 7 days from the receipt of order to get a confirmation on the return/ refund eligibility of the order
  • One of our executives will get in touch, in order to process the return/exchange request
  • The customers may have to share the images of the product received in order to initiate the return pick-up.
  • A confirmation mail would be sent to the customer, confirming the return/exchange request
  • Return pick-up will be facilitated by the Nalli customer care team with 3 business days from the date of return/exchange confirmation
  • Customers are requested not to return the products through any personal mode other than the return facility provided by Nalli as this may hamper/ delay the refund/ exchange proce.
  • Alternatively, customers can choose to exchange the products at any nearest Nalli Aore available in India within 7 days of receiving the product
  • Store exchange is not applicable to orders shipped outside India
  • Customers may have to bear additional charges such as return cost and customs duties (for international orders). Such amount shall be indicated to the Customers in advance.
  • Orders placed for Gift vouchers are not eligible for cancellation/ exchange or refund.
  • Sarees ordered with fall and edging cannot be returned/exchanged as it is customized as per your request. And is also mentioned on our website.

Refund process

The product will go through the following internal checks before the refund gets processed:

  • The products returned should be in original condition
  • The products must not be used or washed
  • The products should have the original tags/labels in place and folds intact
  • The products should be returned along with the box in which the product was delivered
  • The refund may be delayed or not get processed, if the returned product/s does not meet any one of the internal check criteria mentioned above

Refund timeline

  • Refunds (net of any additional charges applied on account of return ) shall be made to the same issuing bank through which the Product was purchased, using the same payment mode. Refunds are processed within 2 business days of receiving the product to Nalli's warehouse.
  • The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/Credit card/wallet.
  • In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
  • Customers have the option to raise a chargeback with their bank, if the refund amount does not reflect within 15 days from the date of initiating refund.
  • However, we request the customers to reach out to us first for any queries and speedy resolution on any payment/ refund concerns.