Refund policy

Return/Refund or exchange eligibility

  • Orders return and exchange can be created https://www.nalli.com/apps/returns-exchange
  • Orders are only eligible for return/exchange if it has:
    • Genuine Quality Issues: If you receive a saree with genuine quality problems, please contact our customer support team within 7 days of receiving the product. We may request you to provide additional photographs or other forms of verification to process your return. We will initiate the refund/exchange process once we have received the product and investigated the issue.
    • Damaged or Wrong/Missing Product: If your saree arrives damaged or if you receive the wrong item, please contact us within 7 days of receiving the product. We will initiate the refund process or send you the correct item at no additional shipping cost, based on your preference.
  • Orders are NOT eligible for return/exchange if it has:
    • RTO:Customers are requested to provide a complete shipping address with an active phone number, Post failed delivery attempts by our shipping agency the package will be returned to our warehouse. If any reshipping requests are raised, customers will have to pay additional shipping charges at actuals.
    • Color Mismatch: We take utmost care while photographing images to match the true color of the saree. However, there might be slight color variations due to differences in the display of the screen. Kindly note color variation or color mismatch will not be considered as a valid reason to process a refund.
  • Any requests for returns must be raised with the customer care team within 7 days of receiving the product.
  • A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or the issue has to be captured in the video for ease of claiming refunds.
  • All products being returned or exchanged must be unused, unworn, and in their original condition with tags attached.
  • Please ensure that the saree is returned in its original packaging to prevent any damage during transit.
  • We do not accept returns or exchanges on sarees that have been customized or altered to your specifications like adding fall and edging.
  • Store exchange is not applicable to orders shipped outside India.
  • Customers may have to bear additional charges such as return cost and customs duties (for international orders).
  • Dress material/fabric orders are not eligible for return, exchange or cancellation.
  • Orders placed for Gift vouchers are not eligible for cancellation/ exchange or refund.